RETURN POLICY

Please note due to how digital products are delivered, via the internet ALL SALES ARE FINAL on Digital Products but in the event a Physical Product is purchased and you received an incorrect item please READ BELOW..

** ALL items purchased via my Poshmark Closet (StyledbySylvia)are FINAL SALE 

How do I make a return for a Physical Item sold her SylviaOlivia.com?

To make a return please email us at info@SylviaOlivia.com and provide the following information: Your email address, order number and reason for return 

Please note your Return Request must be received within 2 days of the delivery date.

Returns must be received back to the address we provide within 7 Business Days of us approving your Return.

Packing slips should be enclosed in the returns or if it is lost please include a note with the following info: Your Name, Item(s) returned, Reason for Return & your Email Address.

We do highly recommend adding insurance to returns with a value of more than $100

Are there any return fees?

Return shipping postage is the sole responsibility of the customer.

If you receive the wrong item, item not as described or damaged we will cover the return cost.

Can I get my money back?

For all returns we issue store credit only. Refunds are not available.

Unfortunately, if the physical item is marked FINAL SALE  it cannot be returned 

How soon will I receive my site credit? 

Once we receive your return please allow 5 business days for your site credit to be issued. 

Website credits expire in 60 days after being issued 

Still have questions?
Email info@SylviaOlivia.com with your full name, order number and we will get back to you as soon as possible.